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We will contact you if we need more information. Problem with your Application: In some cases, it may take longer than 2 weeks if our intake facility finds a problem with your application. It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers. Sent by the intake facility to a passport agency or center.Note: If you are renewing by mail and your application is missing information, the intake facility may send you a letter asking you to resubmit your application. Sent from the mail facility to a separate intake facility where your payment is processed (check is cashed).Your tracking number may say that your application has "Arrived" at the mail facility. Still In Transit: Your application status is "Not Available" because your application is still in transit to a passport agency or center. Your processing times may be delayed because your application was on hold while you sent us the information. We received the additional information we asked you to provide, and your application is being reviewed again at one of our agencies or centers. Use the tips and reminders on the How to Respond to a Letter or Email webpage.
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You must respond within 90 days of the date on the letter and/or email.
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Follow the instructions in the letter and/or email. Your application is on hold, and your processing times may be delayed. We sent you a letter and/or email requesting you provide additional information to complete your application. I got a letter and/or email requesting more information Application Status These documents include a previous passport, birth certificate, naturalization certificate, or other citizenship and identity documents. Supporting documents may not be sent until 8 weeks after we send your new passport. We sent your supporting documents via First Class Mail to the mailing address you provided on your application. Future status updates will not display your tracking number. Save or write down your tracking number now. Check our Online Passport Status System for the tracking number if you applied for a passport book. We are sending your passport to the address you provided on your application. We have finished reviewing your application and will begin printing your completed passport. The length of time your application remains In Process depends on the service you selected and our current processing times.
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Your application is being reviewed at one of our agencies or centers. In our system, but you need to re-enter your name: If you have a hyphen in your name, enter it with and without the hyphen.Wait several hours and try to check your status again. In our system, but we are experiencing technical issues: If you see "Not Available" after 2 weeks, we may be experiencing a temporary, technical issue.When your payment is processed and check has cashed, your application has reached the intake facility but your status will be "Not Available." In some cases, it may take longer than 2 weeks if our intake facility finds a problem with your application. When your tracking number says "Arrived," your application has reached the mail facility. During this time, your application is delivered to a mail facility and your payment is processed at an intake facility. In transit to a passport agency: It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers.This update may mean your application is: What each application status means Application Status Your processing times may be delayed if you receive a letter and/or email from us requesting more information.Use the Online Passport Status System to subscribe to enroll in email updates about your application.