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Read Terms of Service: Familiarize yourself with the Microsoft account terms of service to understand the rules and guidelines. While rare, these issues will be automatically resolved after a certain period of time. There may be heavy compromised traffic coming from your geographical location and to protect you, we may also block your account. Engaging in activities that violate the account service’s terms of service can result in an account block. This can result in temporary or permanent blocks. Excessive or repetitive requests to alternative emails or phone numbers can cause us to block you. If your actions trigger alerts or deviate significantly from your typical patterns, we might interpret it as potentially risky behavior, leading to temporary block. Microsoft works to protect you, your accounts, and our services by assessing the trustworthiness and credibility of every sign-in, sign-up, or customer interaction. You may be blocked due to unusual activity. We understand this can be frustrating and disruptive, but here are some of the reasons behind blocks, and guidance on how to overcome them. Sometimes you may encounter a block when trying to sign. Enter the code and follow the instructions. Return to the window that is asking you for the verification code. Copy or write down the verification code from the message. In the new window, sign in to your alternate email account and look for the message from the Microsoft account team. If you're using a different browser, check that browser's help for info about privacy mode. Ctrl + Shift + P is the shortcut for InPrivate Browsing in Microsoft Edge and Internet Explorer. When you're prompted to enter the verification code that was sent to your alternate email address, don't close the browser window. This lets you stay signed in to both accounts at the same time. Using a browser in privacy mode, sign in with the first account. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code). This can make it tricky to keep track of which one you're signed in to. Sign in to your Security basics page with your Microsoft account.Ĭhoose a method that you know works, or choose I don't have any of these to replace your security info.ĭoes your alternate email address end in or so, you're using one Microsoft account to verify another Microsoft account. To keep your information safe when you're signing in, we only show you the last two digits of your phone number or the first two characters of your email address. Is your phone number or email address entered correctly? Mark as a trusted sender to receive your verification code in your inbox. Valid verification codes come from an email address. We'll send another verification code.ĭid your email send your verification code to your junk folder?Ĭheck your junk email folder for a message from a Microsoft account, and use the code sent to you.
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If so, change your phone settings then choose I don't have a code. Your administrator will also be able to advise if IP restrictions exist for your user record as this could also explain why you can't log in.Does your phone block texts from unknown numbers? If you follow these steps and you are still having issues with your 2FA access we would recommend reaching out to an administrator on your account at your organisation to reset this directly in your user record. In your device, please go to the main menu on the Authenticator app, go to Settings > Time Correction for codes, and select Sync now.You should be able to use the verification codes to sign in.If this setting was already enabled, please disable it, wait a few seconds, and then re-enable the setting.In your device, please reset your device’s time setting by going to Settings > General > Date & Time, and enable Set Automatically.To make sure that you have the correct time in your Authenticator app, please follow the instructions for your operating system below.
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The most common cause of 2-factor authentication problems is that the time on your Google Authenticator app is not synced correctly.